Suggestions

Suggestions

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  1. I would like to see the option to send the repair estimate report to both the agent and the client. As of right now, it only gives the option to send it to one or the other.

    1 vote
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  2. Show Scheduled inspection in horizontal wide box on dashboard for easier one glance. should be configurable to adjust the number to inspections to show

    3 votes
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  3. There needs to be a option to "Postpone" an inspection rather than canceling it along with all the payment authoirations....

    Sometimes builders need an extra few days (weeks) but rather than having to reauthorize after a cancel... just put it on "Postpone/Hold"

    1 vote
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  4. I think that the option for inspectors to be able to send emails through ISN should be eliminated.

    1 vote
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  5. How about adding a feature to resend or force send of an SMS event. Similar to the option for email events.

    1 vote
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  6. Currently there is no way for the client to give permission to receive SMS messages in the online scheduler tool. If the tool is set to schedule the inspection with out approval these messages will not go out, defeating the purpose of using the SMS feature before someone manually goes in and selects it.

    1 vote
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  7. Create a Public "Agent Acquire" page that can be access from any browser so that anyone can add themselves. It could require text or email confirmation automatically and setting up password for their dashboard. This would be very useful in large presentation were one could get a QR code that can be public shares in classes as well as one-on-one meetings to point then to this site so they can self register.

    1 vote
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  8. I am making changes to most of my email events and I have about 3 pages worth. After making the changes and updating it always goes back to the top of the first page. I have to scroll down and try to remember which one I did last which is very ANNOYING to say the least. I wish it would just let me stay on the page and area as this is a huge waste of time and not very efficient.

    1 vote
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  9. Originally we sent test results form the order and would get a pop up that the order has not been paid, are you sure you want to send...
    We have since changed our procedure to sent the report as an attachment using an email template. Is it possible to have the similar reminder if the order has not been been paid?

    1 vote
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  10. The system doesn't offer a report that can help us retrieve data related to the inspections performed on a period of time.

    currently we can build a report under Custom report, but it will give a column that contains all the dates for each month.
    An example is a report that provides the average number of inspections for a particular month over a 5 yr period. This will help w/ business planning or projecting.

    While working on a report in Excel, the system downloads the inspections by date, but if we enable the filter, the system will display hundreds of…

    1 vote
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  11. Allow for storage of property information similar to the client information, i.e. if the property address already exists in the system allow the previous information entered to be used for another inspection. Helpful for re-inspections or additional inspections ordered after initial inspection was already completed.

    1 vote
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  12. %inspectiontype% - a variable that pulls data from the Order Form, Inspection type/Order type field, for populating in email, sms, fill in forms, etc.

    %paymentinfo% - a variable that pulls data from the Payment screen, to include payment date & number (credit card last 4, check #, etc) for populating in email, sms, fill in forms, etc.

    1 vote
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  13. 1 vote
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  14. I believe it should be allowing other mobile payment options for the clients such as Apply pay, google pay, Android Pay, Zelle, Venmo, etc. Most people use mobile device to view our report and that should be one great convenient features and that will significantly reduce the credit card fee we are paying per inspection

    1 vote
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  15. It was unable to look at the calendar while using the mobile version and everytime I have to go to the desktop version to check the calendar and it was inconvenient.

    1 vote
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  16. The online scheduler does work on all browsers and if people have third party cookies blocked it won't open. Why does ISN still choose to use cookies. Nobody else in the industry does this and they don't have a problem with people scheduling online. It would be nice if this could be fixed. I talked with three website developers today that told me to get away from ISN because of the scheduler.

    1 vote
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  17. It would really help if the button at the bottom of the online scheduler could be editable. I don't like that it says Confirm My Order. Our orders are never confirmed at the time they submit the online order. It would be nice if it said Submit My Order or something on that line.

    1 vote
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  18. A report that provides weekly/monthly data of how many additional services were performed.

    There is an inspection type report which is helpful, however, we do not have a type for ALL additional service (add-ons).

    We track as much ancillary/add-on services, but right now it is a little manual and a little clunky because we aren't able to calculate by add on/ancillary service.

    2 votes
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  19. This would allow us to configure a group of zip codes that apply to specific services, like in the settings for the sqft. We service multiple states and our prices range in each state. For example radon in PA cost more than in DE due to the cost of having a DEP certified individual. The zip code calculator only allows one price increase per zip code and the differences in our ancillary services are not all one exact pricing scale. This would prevent confusion when clients and agents are scheduling online as well.

    4 votes
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  20. It would be nice if there were a way we can easily download and/or send a PDF of our p[pricelist to our potential clients. As it stands now I would have to manually recreate it on a spreadsheet or word document and it looks unprofessional

    1 vote
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